Support

We answer within a day during the pilot.

Get in touch

Email us with the email address on your account and, if it is about an order, the order number from the app.

I cannot sign in. Check the email address for typos, then try the password again. If it still fails, email us and we will reset it.
My order is stuck on "received". The store has not confirmed it yet. Stores confirm during opening hours. If it has been a day, call the store or email us.
I want to cancel an order. Open the order and tap Cancel while it says "received". After that, contact the store.
My points look wrong. Points land when the store marks the order fulfilled, one per whole dollar. If a fulfilled order is missing points, send us the order number.
An item is out of stock. It stays in your refill and the store includes it when it is back. You can remove it from the refill any time.
Android. The Google Play app is coming. Everything works in your phone's browser at refill4me.com with the same account.

Email us from the address on the account and we will delete it within a few days. In-app deletion arrives with the App Store release.

Want to bring your store onto Refill Me, or need help with the counter screen? Email us with your store's name and location.